CLEAR EXPECTATIONS
Website & training terms
Please review these terms alongside the specific terms provided for a service or programme.
Website information
Website material provides general information about services and learning opportunities. It is not advice on a particular matter. Contact the team to discuss the scope of any proposed engagement.
Enquiries and appointments
Submitting a form or requesting a date does not confirm an appointment or engagement. Suitability, relevant conflicts, availability, fees and scope must be agreed before work begins.
Training registration
Programme pages and booking communications specify dates, delivery format, fees, prerequisites and completion requirements. A place is confirmed only through the applicable registration process. Where a programme is enquiry-only, submitting a form does not reserve a paid place.
Payment, changes and cancellation
Applicable payment, transfer, cancellation and refund terms must be provided before a paid booking is accepted. Contact the team if those terms have not been provided. Requests are handled according to the terms agreed for the specific programme or engagement.
Certificates and professional status
A participation or completion certificate records the stated programme requirements. It does not imply professional accreditation, licensing or a qualification unless this is expressly stated and supported for the specific programme.
Learning materials
Materials provided for a programme are for the enrolled participant’s use, subject to the rights and permissions communicated with the material. Do not redistribute restricted materials or access details.
Respectful participation
Participants are expected to engage respectfully and preserve the privacy of other participants. Do not upload confidential client material into training discussions or exercises.
Questions
Contact the team for clarification before booking.